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In certain countries, for example Russia, the U.S., and some countries in Asia, a merchant is permitted to charge a convenience fee to the customer. The fee must be a flat fee (not a percentage of the transaction amount), clearly disclosed, and represent payment for the convenience of paying through an alternate payment channel (such as online) that is different than the merchant’s normal payment channel (for example sending a check through the mail or paying in person).

For more information, please contact your Visa acquirer.

 

Ref: https://usa.visa.com/support/consumer/visa-rules.html

If you have a question about a Visa rule that is not addressed herein, please contact Visa at VisaRules@visa.com.

 

Posted 2019-05-04.

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